ImaKumo is the G2G3 partner in Europe!

Posted on Posted in ImaKumo

From now on ImaKumo provides innovative ITIL courses using serious games from its partner G2G3. Simulations make it easier to understand organizational best practices and ITSM tools through a highly pragmatic, entertaining and shared learning experience. Read the Press Release

NowForum Paris 08 october 2013

Posted on Posted in ServiceNow

ServiceNow France and its partners organize an exclusive event in Paris: NowForum, an event dedicated to IT Service Automation. NowForum highlight IT Transformation. CIOs from all over the France meet in NowForum to share IT Service Automation best practice. ImaKumo is NowForum Platinum sponsor in Paris October 8th, Georges V Hotel (Eurosites George V, 28 […]

ImaKumo & Bomgar, sponsors of Pink Asia 14 in Singapore

Posted on Posted in News

ImaKumo is proud to participate and sponsor the exciting PinkAsia14 in Singapore, together with its Enterprise Remote Support partner: Bomgar. The event intends to help IT leaders in the APAC region develop strategic plans, create business value and achieve operational excellence, by sharing ideas and best practices. The event will be held in Marina Bay […]

ServiceNow: ITSM Leader

Posted on Posted in Business

Magic Quadrant for IT Service Support Management Tools Offering Evaluated: ServiceNow IT Service Automation Suite ServiceNow is a publicly traded company headquartered in Santa Clara, California. Its SaaS products primarily target large enterprises. ServiceNow’s suite can be hosted on-premises in exceptional circumstances. ServiceNow has invested in regional data centers to address local data and performance […]

ServiceNow: Welcome to the New UI14!

Posted on 1 CommentPosted in Release

UI14 Leaves the Competition in the Dust: Faster, Smarter, and Adapting to your Needs! The Eureka release includes enhancements that drive the enterprise service model and improve the user experience. Custom Bookmarks – Make the ServiceNow Experience Yours With Custom Bookmarks, you’re able to customize your bookmark experience through text, icon shape, and color. We’ve […]

New office in Geneva, Switzerland

Posted on 3 CommentsPosted in ImaKumo, News

ImaKumo a leading player in innovative solutions 100% Cloud based specialized in ServiceNow continues its growth strategy in Europe by opening an new office in Switzerland. Already in Paris, London, Singapore, Nantes, Strasbourg and now Geneva, ImaKumo (€4.5 million of turnover and 45 employees) confirms its strategy of being close to its customers and prospects, […]

ServiceNow App Showcase on the Share

Posted on Posted in ServiceNow

Have you ever heard about ServiceNow App Showcase? This store allows customers and partners to share apps and other content written by members of the ServiceNow Community! You will be able to quickly find and download apps, app extensions, dashboards, and other types of great content. You’ll never need to start creating an application from […]

ITSM consulting : an added value to highlight !

Posted on Posted in Business

  Usually embedded inside a ServiceNow or Bomgar integration phase, the activity of “IT Service Management consulting” involves coaching Project managers and Process owners about the alignment between their organisation and tool choices and their own strategic objectives, using ITIL good practices. That’s why it is very important that, beyond the technical approach of our […]

Merry Xmas and Happy New Year!

Posted on Posted in News

ImaKumo wishes you a Merry Christmas and a happy New Year. ImaKumo with you, wherever your business is. Joyeux Noël ! – Merry Christmas! – Merii Kurisumasu ! – 圣诞快乐 – Nedeleg laouen – Nollaig Shona Dhuit ! – Feliz Navidad ! – Zalig Kerstfeest ! – Frohliche Weihnachten ! – Buon Natale ! – […]

ServiceNow Eureka release: what’s new ?

Posted on Posted in Release

The Eureka release includes enhancements that drive the enterprise service model and improve the user experience. Facilities Service Automation New Self-service portal (UI) Facilities Management Catalog HR Management Catalog Facilities Management Dashboards Floor plan visualization Visual Tasks Boards (Kanban) Change Schedule Timeline visualization CMDB – new BSM Demand Management : Bubble charts Performance Analytics – […]

ServiceNow Sales Kickoff 2015

Posted on Posted in Event

  This is ImaKumo third year participating in ServiceNow Sales Kickoff, and the first year as Preferred Partner. At this event, ImaKumo will participate in hands-on labs, breakout sessions, and evening events alongside the ServiceNow sales organization. Stop by ImaKumo booth to talk about Enterprise Integration, network, business planning discussions, or to just say “Hi!”.

Outsource your ServiceNow tasks in Singapore

Posted on Posted in ImaKumo

IT Service Management and ServiceNow specialists since 2010. Our skills: Software integration, Consulting, Training. 50+ Customers, 60+ ITSM projects 50+ Service Management consultants 7+ ITIL Experts / 40+ ITIL V3 Foundation 30+ ServiceNow System Administration certified 10+ ServiceNow Implementation Specialists Our remote services to our US partners from our workforce based in Singapore: Technical implementation Documentation […]

New Swiss Executive Director at ImaKumo

Posted on Posted in ImaKumo

ImaKumo continues its dynamic growth and named David Vincent (44 years old) as Switzerland Director. David’s primary mission is to retain and develop the Imakumo customer portfolio on Swiss territory, and in the background, the objective to bring even more value to companies through solutions (ServiceNow, Bomgar, …) and expertise offered by Imakumo. Graduated from EPITA, […]

ImaKumo awarded ServiceNow Preferred Solutions Partner Status

Posted on Posted in ImaKumo

Paris, France, Feb. 17, 2015 – ImaKumo awarded ServiceNow Preferred Solutions Partner Status. ImaKumo a leading EMEA & APAC provider of technology-enabled services for IT Service Management (ITSM), today announced that it has been awarded Preferred Partner status from the ServiceNow Global Services Partner Program. The award confirms that ImaKumo has met and exceeded Preferred […]

ImaKumo receives 2014 EMEA Partner of the Year Award from Bomgar

Posted on 1 CommentPosted in ImaKumo

Paris – February 20th, 2015 – ImaKumo today announces being named a winner of Bomgar’s Partner of the Year Program for the EMEA region. This recognition is awarded to Bomgar partners that go above and beyond to provide the best-in-class remote support solution. Bomgar is the leader in enterprise remote support solutions that enable support […]

ImaKumo Recognized As One Of Europe’s Fastest-Growing Private Companies

Posted on 1 CommentPosted in ImaKumo

Leading Service Management company debuts on the first European Inc. Magazine 500|5000 list as a top-fifty human resources company. Paris, FRANCE — February 25, 2015 — ImaKumo, a ServiceNow, Bomgar & G2G3 partner has been recognized as one of Europe’s fastest growing companies, according to Inc. Magazine’s 5000 list, an annual list of the fastest growing private companies. The companies must […]

What’s new in Fuji release?

Posted on Posted in Release

Fuji release is available. Improved Application Model Now the cross-application conflicts would be a story of the past as there is a more protected application model with the introduction of namespace identifier, which uniquely identifies all artifacts, associated to an application. enablement of application scoping which allow artifacts to act on their own application. with […]

Knowledge15: Transforming IT and Flight Operations

Posted on Posted in Event

Attend the breakout session presented by Fabrice de Biasio CIO at ASL Aviation Group ASL Aviation Group replaced a number of legacy IT tools with ServiceNow to create a single system of record and standardize IT processes such as incident, problem and change management. In total, 5 service management tools were replaced with the ServiceNow Service Automation […]

We’re hiring: join us!

Posted on Posted in ImaKumo

As part of its development in France (Paris, Nantes and Strasbourg) and Europe (Switzerland, Belgium), ImaKumo, ServiceNow’s official partner and integrator in EMEA & APAC, is now hiring different profiles: trainees, technical consultants and functional consultants. So whether you are looking for an internship to validate your graduation degree, in search of a professional contract […]

Results of the draw

Posted on Posted in Event

And the winners are… During the K15 event, ImaKumo organized a game to win up to 15 bottles of Champagne. You were 297 to participate. Below the winners list. Thank you all for your participation. See you next year! Valérie Arraj Troy Smith Sean Dudzik William Fisher Quyen Tran Jefferey Saiger Chloé Griffe Melissa Perry […]

Christophe Hamel arrival – ImaKumo Group Director Of Operations

Posted on Posted in ImaKumo

ImaKumo, ServiceNow pure player (SaaS Service Management leader) since 2010, nominated Christophe Hamel as Group Director Of Operations. He will be overseeing the assignment of consultants across the group (France, Switzerland, Belgium and Singapore). Before joining ImaKumo, Christophe successively held many positions: IT manager in a Swedish automotive equipment (1996) Technical director at Pinnacle Communications, […]

ServiceNow Overview Webinar June 26th, 2015

Posted on Posted in Uncategorized, Webinar

ServiceNow is changing the way people work. By placing a service-oriented lens on the activities, tasks and processes that make up day-to-day work life, ServiceNow helps the modern enterprise operate faster, better and more scalable than ever before. As the enterprise cloud company, ServiceNow provides a service model that defines, structures and automates the flow […]

Netixia, Service Management beyond IT

Posted on Posted in ServiceNow

Service Management beyond IT This case study was made following the interview of Julien Morot, CTO of the infrastructure division and collaborative tools at Netixia, in November 2014. To download the ServiceNow case study, please fill the form below: Name (required) Email (required) Phone (required) Company (required)   The Company Netixia controls all technologies and methods […]

IoT (Internet of Things) stakes: Part 1

Posted on Posted in ImaKumo, News

In recent years, new information technologies have been involved in the implementation of: Standardized processes, Automation of activities within the value chain, Coordination and integration of these activities between thems, stakeholders and between geographical areas. Thus, from order processing to bill payment, from computerized design to resource planning, every activity communicates with each other to […]

NowForum Frankfurt October 2015

Posted on Posted in Event

Suchen Sie Alternativen zu Spreadsheets, E-Mails, To-do-Listen und Notizzetteln? Wollen Sie die Effizienz der Abwicklung ihrer internen Dienstleistungen steigern? Besuchen Sie uns auf dem NowForum Frankfurt 2015 am 13. Oktober 2015.  Service management isn’t just for IT – it is a discipline for every service domain. The activities, tasks and processes that make up our day-to-day work […]

ServiceNow official course “ServiceNow System Administration” in Brussels

Posted on Posted in Training

ServiceNow System Admin Course covers all the ServiceNow basics. It is led by a certified ServiceNow trainer and focuses on real-life scenarios and hands-on designed to give you usable knowledge that will help you optimize your ITSM platform. This course is interactive and small class size in order to meet the learners’ expectations in their […]

Commerciële Account Executive

Posted on Posted in News

Job description imaKumo is momenteel op zoek naar een commerciële Account Executive om het Belgisch verkoopteam te vervolledigen. Deze functie, met opvallende doorgroeimogelijkheden, vraagt om een gemotiveerde persoon met sterke verkoop-, communicatie- en organisatorische vaardigheden die staat te popelen om deel uitmaken van een snel groeiend bedrijf. De commerciële Account Executive zal binnen een opgegeven […]

Geneva top 5 new features

Posted on Posted in News

Difficult to choose among all these new great features (see figures and summary table below). After a benchmark and a long dicussion to decide between all these functionalities, imaKumo people voted by show of hands to select the top 5 : New major features 170 New or modified products 40 Changes of existing functionalities 160 […]

Webinar – The Global Fund Case Study

Posted on Posted in Webinar

Webinar, the 28th of January at 10AM (CET). During this webinar, The Global Fund will show you how they optimize their HR case management within the ServiceNow Platform. Make interaction easy:  An intuitive portal provides a single destination for employees to engage with your team. Help them to help themselves:  Give your employees an easy and reliable way to access pertinent information […]

Lunch and Learn #02, Brussels

Posted on Leave a commentPosted in News

Thank you for attending the Lunch & Learn Session: “Maximize user-experience on the ServiceNow Platform” presented by L. Ergen, S. Jacquet, B. Knafo on January 27, 2016. By building on the powerful ServiceNow platform, imaKumo easily enables mobile responsive interfaces, and provides, with introNow app, an exclusive step-by-step assistant for your ServiceNow customized processes. Our goal was to […]

New: Customer Service Management application

Posted on Posted in News

The Customer Service Management application enables you to provide service and support for your external customers using several communication channels, such as email, web, chat and telephone. A case is created to keep track of the issue reported or service requested, and assigned to groups or agents. Customer service agents in your organization work on […]

ServiceNow Go-Live at Far East Organization, Singapore

Posted on Posted in News

The tradition goes on ! On January 22nd, Far East Organization, imaKumo Singapore and ServiceNow teams met on an afternoon to celebrate the Go-Live of ServiceNow. Inspiring Better Lives Far East Organization is the largest private property developer in Singapore, with a growing reputation for building innovative and functional spaces and providing enriching experiences and value for its […]

Inauguration of the imaKumo office in Düsseldorf!

Posted on Posted in Event, ImaKumo, News

It’s live, imaKumo continues to expand by opening a new office in Düsseldorf : a growing city which provides a very good accessibility (international airport located at only 8 kilometers from the town center). Düsseldorf is one of the most vibrant and major economic cities in Germany. imaKumo is an Information Technology consulting company, based in […]

Discover ServiceNow for your Apple Watch

Posted on Posted in News

Access everything you need, connect when it matters! Change the way people work in the enterprise with the new ServiceNow app for iPhone. With Apple Watch you can get instant notifications and realtime updates without ever taking your iPhone out of your pocket! Connect & Presence: Stop killing productivity with email and collaborate directly with […]

Go-live cake for TF1

Posted on Posted in News

imaKumo and ServiceNow teams have celebrated the TF1’s go-live with a traditional go-live cake. Thank you to everyone involved, great team effort! The aim of this second part of the company digital transformation project was to implement ITSM processus on the ServiceNow platform, with a special focus on Incident and Problem management. Congratulations on your go-live […]

IMAKATHON16 – Thanks for your participation

Posted on Posted in News

Thank you to the teams, imaKumo staff, customers and partners who joined us last Thursday for an awesome 2nd edition of our imaKathon! The 7 projects were all extremely well thought and ideas were certainly very interesting from a business prospective. Special congrats to the team in Singapore who did a great job for their first imaKathon with […]

Go-live cake for Eiffage!

Posted on Posted in Event, ImaKumo, News

In the scope of a shared accounting services center implementation, Eiffage, one of the European leaders in the public works sector has chosen imaKumo to deploy ServiceNow’s Finance Service Management application. The aim of the project is to optimize the governance of accounting requests.  This shall also enable the use of the application to manage requests and create reports through a dedicated […]

Could imaKumo sail across the Atlantic Ocean?

Posted on Posted in News

It’s an honour to announce that imaKumo will sponsor Clarisse Crémer for the “Mini Transat 2017” sailing race in October 2017. Clarisse is 26 and is keen on challenges and adventure. We’ll be in touch with her very often during this 18-month preparation! Challenge, performance, dynamism, adventure, ambition, passion, thrills, authenticity, self-transcendence are our shared values! […]

A message for our followers

Posted on Posted in News

It’s an honour to announce that @imaKumo will sponsor Clarisse Crémer (Clarisse sur l’Atlantique project) for the “Mini Transat 2017” sailing race in October 2017. Clarisse is 26 and is keen on challenges and adventure. We’ll be in touch with her very often during this 18-month preparation! Challenge, performance, dynamism, adventure, ambition, passion, thrills, authenticity, […]

web2day2016

Posted on Leave a commentPosted in News

The web2day 2016 convention This 3-day festival offers you the latest trends ans opportunities on innovation!Workshops, showroom, Start-up competition, conferences…. Professionnals come to make new discoveries and meet new people in a convivial and digital atmosphereOf course because it’s important for us to keep up with new technologies, we send some of our people over […]

Transdev: On the Service Automation road

Posted on Posted in News

imaKumo, ServiceNow preferred solutions partner, in France and in Europe, congratulates Transdev for the ITSM implementation of the ServiceNow platform! In 2015, Transdev initiated a consultation of the biggest editors of the market to provide an ITSM tool to Transdev Service Desk. The main objective was to improve assistance for the IT users and to record incidents […]

Mini Fastnet

Posted on Leave a commentPosted in News

All on board with Clarisse One objective: to participate to the Mini Transat 2017 but for now it’s time for the Mini Fastnet : a round trip to the Fastnet rock , at the south of Irish islands, starting in Douarnenez. Clément Bouyssou will be there with her for this incredible adventure, giving her some […]

ServiceNow Case study: The Global Fund

Posted on Posted in News

HR Case Management The GLOBAL FUND decided to turn to imaKumo to implement the ServiceNow solution. HR had the objective to improve service delivery, provide a consistent knowledge base and identify bottlenecks to gain visibility of overall HR service delivery process. Also to understand the number and type of requests being received over the various channels and set […]

You are evaluating different ITSM-solutions?

Posted on Posted in News

Discover ServiceNow functionalities and try it by yourself. During our hands-on sessions you will experience ServiceNow from an enduser, administrator and fulfiller perspective. Gain important insights and find out which solution is the best for your enterprise. Check out our road-show planning: Düsseldorf: 14. 07 / 4.10 / 3.11 /01.12.2016 München: 22.07 / 18.10  / 16.11 / 06.12.2016 Dresden: 08.09 / 27.10 / 22.11 / 14.12.2016

imaKumo and InsideBoard announce the creation of a special partnership built on “Change management” for deployment projects of the ServiceNow platform

Posted on Posted in News

M-Inside, first agency of “Change Management” and imaKumo combine their talents to lead ServiceNow projects to success!  1 Change Managementfor deployment projects of the ServiceNow platform Paris, July 28, 2016 – imaKumo and M-Inside announce the creation of a special partnership built on “Change management” for deployment projects of the ServiceNow platform. imaKumo is a […]

NowForum 2016: meet imaKumo at Paris and Frankfurt

Posted on Leave a commentPosted in News

#NowForum is coming up fast, and we’re thrilled to announce that our amazing line up of customer speakers including L’Oréal, Canal+, Pôle Emploi, Eiffage, Total, Dalkia, Natixis and many more. Our customers will share their unique perspective on the future of service management. Register Now by clicking the city of your choice: NowForum Paris (04th October, […]

imaKumo Office Opening in Munich

Posted on Posted in News

imaKumo Office Opening in MunichThe 22nd of September imaKumo celebrated the official opening of its office in Munich. Clients and new contacts followed the interesting presentation of the latest ServiceNow version Helsinki and the revealing hands-on session held by Maxime Richard. On the occasion of the Munich Oktoberfest and thirsty not only for knowledge, our […]

Free the potential of your Human Resources department with ServiceNow HR

Posted on Posted in News

Manage your Human Ressources department with ServiceNow… The department of the Human Ressources spends nearly 12 hours a week to handling calls and emails from employees… The department of the human ressources interacts daily with the business, employees and many departments of the company. The HR department is the strategic service provider and informations to […]

Client satisfaction & quality, ImaKumo’s motto

Posted on Posted in News

ServiceNow recently published a report showing the client’s satisfaction levels depending on their different integrators throughout the world. The purpose of this study is to measure the quality of integration projects according to different criteria. According to this study, ImaKumo ranked in second place in world ranking with a satisfaction(*) level of (9.7/10). Our teams […]

Increase your Customer Loyalty with ServiceNow Customer Service Management suite !

Posted on Posted in News

Increase your Customer Loyalty with servicenow customer service management… Traditional CRM products focus on responding to issues. Customers are not just looking for a callback—they want a permanent resolution… ServiceNow connects customer service to engineering, operations, and other teams on a common platform. This dramatically increases the velocity of response, the accuracy of resolution, and […]

Benefits to Your Entire Organization with ServiceNow Facilities Management !

Posted on Posted in News

Benefits to Your Entire Organization with servicenow Facilities management… Facilities managers need a single platform to manage and maintain operation of facilities and help employees find what they need quickly. Many facilities managers use a combination of tools including email, spreadsheets, and homegrown software to manage the maintenance and operation of facilities. These tools may have been […]

Discover ServiceNow IT Management with imaKumo !

Posted on Posted in News

Automate IT Services with Cloud-Based ITSM When you’re responsible for delivering top‑notch services and innovative business solutions, you can’t afford to spend hours every day looking after infrastructure. That time should be spent providing employees with work related services that are convenient and as user‑friendly as the apps they use in their personal lives.  ServiceNow […]

Discover ServiceNow Field Service Management with ImaKumo !

Posted on Posted in News

Access your work order anywhere and anytime Efficient field service puts the right person on the job to resolve issues faster and boost customer satisfaction. Yet a distributed workforce, communication breakdowns, wasted trips, and lost paperwork often hamper productivity. A disconnected point solution doesn’t help either. ServiceNow Field Service Management (FSM) ensures that work orders […]

Discover ServiceNow Governance, Risk and Compliance with ImaKumo

Posted on Posted in News

ServiceNow Governance, Risk, and Compliance Rapid and relentless changes in the business, technology, and regulatory environments continuously challenge your GRC programs to keep up. Today, you have multiple disciplines under your organization’s GRC umbrella, each of which have their own internal processes, policies, and controls. It takes time for you to manually reconcile the relationships […]

Creating value beyond IT at standard life with ServiceNow PPM

Posted on Posted in News

ServiceNow Project Portfolio Management Understanding the complete breadth of IT projects and project portfolios in your enterprise is a big enough challenge. Add to that the tracking of resources, time sheets, and planning across disparate tools and outdated legacy systems, and the overhead is almost impossible to manage. Even with a dedicated project manager, they typically […]

Ask, the international Service Desk by Somfy

Posted on Posted in News

Ask, the international Service Desk ASK is a global IT support available 24/7 in 9 languages (French, English, Spanish, Portuguese, Italian, China, Korean and Japanese), accessible trough Chat, phone, website to all Somfy employees. With ASK, our employees have one single point of contact to solve their requests with a follow up from the beginning […]

Happy holidays from all of us

Posted on Posted in News

It is without any surprise that winter break is approaching at full speed and Christmas & New Year’s Eve! We would like to wish to all of the people involved with ImaKumo a magnificent end of the year filled with joy, laughter, and (a lot of) heavy feasting!! Time to rest from hard work and […]

ServiceNow Sales Kick-off 2017

Posted on Posted in News

With Imakumo’s growing success within the ServiceNow community, we are so excited to participate in the ServiceNow Sales Kick-off in Orlando. We are looking forward to introducing the Atlantic Puffin team in person and show to our potential sales partners the value brought for your ServiceNow platform. We are also delighted to sponsor next Monday […]

Case Study – Bordeaux Metropole: unifying services of unified cities!

Posted on Posted in News, ServiceNow

Unifying services of unified cities!   In this transformation context and global change, Bordeaux Metropole had to rethink its IT governance. Soon, we realized that we had to get a unified tool to support requests and incident management. To download the case study, please fill the form below: Your Name (required) Your Email (required) Your […]

RoadShow Belgium Switzerland – ServiceNow ImaKumo June 2K17

Posted on Posted in Event, News

    The first ServiceNow partner in Europe, IMAKUMO invites you to it’s roadshow. Many steps are planed : France, Germany, Belgium, Switzerland and Singapore! Discover how to modernize the management of your service management and how to optimize your processes on a one-hundred percent cloud single platform. Replace unstructured work patterns of the past […]

ImaKumo has been awarded ServiceNow Gold Partner Status

Posted on Posted in News

Paris, France, Apr. 6, 2017 – ImaKumo has been awarded ServiceNow Gold Partner Status. Imakumo a leading EMEA & APAC provider of technology-enabled services for Service Management, today announced that it has been awarded Gold Partner status from the ServiceNow Global Services Partner Program. The award confirms that Imakumo has met and exceeded Gold requirements for […]

Imakumo ranks No. 249 on the 2017 FT1000 Europe’s fastest-growing companies

Posted on Posted in News

Innovative and fast-growing companies are the driving force of the European economy in the 21st century. They generate jobs and sustain Europe’s competitiveness. The FT1000 lists the 1,000 companies in Europe that have achieved the highest percentage growth in revenues between 2012 and 2015. imakumo ranks #249 in the FT1000 Europe’s fastest-growing companies. More details…

Visit Imakumo at #Knowledge17

Posted on Posted in News

ServiceNow’s Knowledge17 conference is next week, and it will be the biggest and best Knowledge event thus far. As the main conference begins on Monday May 8, Imakumo is exhibiting daily in booth #E5 as part of ExpoNow with our Partner, Atlantic Puffin. We invite you to stop by for some great giveaways and a […]

Webinar – How to maximize the user experience?

Posted on Posted in News, Webinar

Improving the user experience is an excellent way to facilitate the use of the portal of your company by the users and to give some value to your project. Today, the expectations of your users are very different. With the succession of applications on mobile terminals, your collaborators expect to find simple and playful features […]

Discover The Possibilities of Limitless IT – ServiceNow

Posted on Posted in News

Come join us at our free Limitless IT seminar where we will address your business issues and show how you can modernise and transform IT across your organisation, plus increase service visibility, improve service availability and expand service agility! You’ll also hear from our customer showcase panel on their service management transformations as well as […]