ServiceNow Field Service Management
Increase Productivity and Customer Satisfaction with Integrated Field Service
imaKumo is ServiceNow Gold Services Partner
Increase field productivity
Resolve issues faster with visibility into related asset maintenance history and customer issues
Empower your teams
Make task assignments more interactive with a drag and drop functionality
Drive customer satisfaction
With integrated customer service, provide customer with complete transparency into resolution steps
Main features of the solution :
Use geolocation tracking, auto-dispatch and SLA based mapping of tasks to optimize resolution time
Development of mobility
Mobile enabled agents can quickly view and record information on the go to resolve issues faster.
Trend reports, metrics, and in‑form analytics are available across the entire ServiceNow platform. You’ll have instant access to everything from resource utilization to the number of requests filled by your department.
Increase customer satisfaction with total transparency with your customers
"ServiceNow Field Service Management"
"ServiceNow Field Service Management (FSM) ensures that work orders are assigned to the right person, with the right inventory and tools to deliver exceptional service. FSM is integrated into ServiceNow IT Service Management, Customer Service, and Asset Management. This provides a single system with a closed loop process to deliver services efficiently."