IT Services Management
Modernize and Transform IT Service Delivery
imaKumo is ServiceNow Gold Services Partner
A single platform for all your processes
makes it simple and intuitive for employees to request IT services, log issues, track progress and resolve problems
Set yourself free from complex legacy systems and siloed processes, and deliver services faster through workflow automation
Automate manual, repetitive tasks to free up time for work that adds value to the business
Main features of the IT ServiceNow solution :
Self-service Portal 24/24 7j/7
A single point of contact for all your employees wishing to get in touch with IT services. The portal is also accessible with a smartphone or tablet
Gain full visibility and control of your hardware and software assets
Trend reports, metrics, and in‑form analytics are available across the entire ServiceNow platform. You’ll have instant access to everything from resource utilization to the number of requests filled by your department.
Build a cost model based on usage from multiple sources: server data, CMDB, incidents, or timecards; all from one system of record
"ServiceNow IT Management"
"ServiceNow ITSM solutions give you end to end visibility into your ITIL processes and infrastructure through a single system of record — making it possible to consolidate fragmented tools and legacy systems while automating service management processes"