IT Service Management

IT Services Management

Modernize and Transform IT Service Delivery

imaKumo is ServiceNow Gold Services Partner

A single platform for all your processes
makes it simple and intuitive for employees to request IT services, log issues, track progress and resolve problems
Boost Productivity
Set yourself free from complex legacy systems and siloed processes, and deliver services faster through workflow automation
Add Value
Automate manual, repetitive tasks to free up time for work that adds value to the business

Main features of the IT ServiceNow solution :

Self-service Portal 24/24 7j/7
A single point of contact for all your employees wishing to get in touch with IT services. The portal is also accessible with a smartphone or tablet
Asset Management
Gain full visibility and control of your hardware and software assets
Reporting
Trend reports, metrics, and in‑form analytics are available across the entire ServiceNow platform. You’ll have instant access to everything from resource utilization to the number of requests filled by your department.
Financial Analysis
Build a cost model based on usage from multiple sources: server data, CMDB, incidents, or timecards; all from one system of record

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