Business Intelligence

Business intelligence
Helps improve services and processes across the entreprise by providing actionable insights on a daily basis

imaKumo is ServiceNow Gold Services Partner

Performance Analytics

As an organizational leader, you are challenged daily to optimize service delivery. You need to deliver services faster and forecast your incident or other task backlog while scrambling to prevent escalations and meeting service level agreement (SLA) objectives. ServiceNow Performance Analytics application ensures that you are equipped to address these challenges with reports, metrics and key performance indicators (KPIs) – plus rich visualizations of service management data.

KPIs

Drive down time to resolution. With a single click, your employees can work on the requests that are “at risk” Proactively manage the backlog. Redirect work efforts to reduce stress and risk related to not achieving SLAs, while at the same time increasing customer satisfaction Visualize and report on outliers. Drill down to the record level to discuss the pain points in your data using comments and automatically notify using threshold monitoring

Trend Management

Communicate status and progress automatically. Using multi-tabbed dashboards that any stakeholder, customer or line of business can act upon Redirect your reporting resources to more important tasks and reduce time spent on collecting data, crunching numbers in spreadsheets and formatting PowerPoint decks Eliminate discussions whether or not the numbers add up as all data is based on the single system of record Reuse existing visualizations of data and limit the number of required metrics, reports and dashboards