Service Automation

Service Automation
improve efficiency by automating your business services

imaKumo is ServiceNow Gold Services Partner

Workflow

Workflows are commonly used to arrange and connect activities that drive processes. ServiceNow comes with a powerful graphical workflow engine that helps you streamline a simple series of tasks as much as complex processes that involve approvers, fulfillers, end user interactions, and automated action within or outside the platform. Using ServiceNow workflow engine, you transform complex processes into a routine.

Event Management

Event management allows IT operation administrators to combine multiple event sources from monitoring tools such as Nagios into a single management console. Event management provides options for configuring and managing events, and for integrating with other ServiceNow features such as incident, change, and task management, and CMDB and services management.

Orchestration

Orchestration automates simple or complex multi-system tasks on remote servers that are normally done manually, such as resetting a password, or creating a virtual machine. An Orchestration process can cross all management disciplines and interact with all types of infrastructure elements, such as applications, databases, and hardware. Orchestration combines the ServiceNow graphical workflow with the MID Server to run Orchestration-specific workflow activities.