Webinar – The Global Fund Case Study

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Webinar, the 28th of January at 10AM (CET). During this webinar, The Global Fund will show you how they optimize their HR case management within the ServiceNow Platform. Make interaction easy:  An intuitive portal provides a single destination for employees to engage with your team. Help them to help themselves:  Give your employees an easy and reliable way to access pertinent information […]

Transdev: On the Service Automation road

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imaKumo, ServiceNow preferred solutions partner, in France and in Europe, congratulates Transdev for the ITSM implementation of the ServiceNow platform! In 2015, Transdev initiated a consultation of the biggest editors of the market to provide an ITSM tool to Transdev Service Desk. The main objective was to improve assistance for the IT users and to record incidents […]

ServiceNow Case study: The Global Fund

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HR Case Management The GLOBAL FUND decided to turn to imaKumo to implement the ServiceNow solution. HR had the objective to improve service delivery, provide a consistent knowledge base and identify bottlenecks to gain visibility of overall HR service delivery process. Also to understand the number and type of requests being received over the various channels and set […]

Ask, the international Service Desk by Somfy

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Ask, the international Service Desk ASK is a global IT support available 24/7 in 9 languages (French, English, Spanish, Portuguese, Italian, China, Korean and Japanese), accessible trough Chat, phone, website to all Somfy employees. With ASK, our employees have one single point of contact to solve their requests with a follow up from the beginning […]

Case Study – Bordeaux Metropole: unifying services of unified cities!

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Unifying services of unified cities!   In this transformation context and global change, Bordeaux Metropole had to rethink its IT governance. Soon, we realized that we had to get a unified tool to support requests and incident management. To download the case study, please fill the form below: Your Name (required) Your Email (required) Your […]