Best practices

Agile / Scrum

imaKumo combines StartNow with its own agile project best practices, based on Scrum, to implement SaaS tools and develop its products. “Sprints” allow to integrate the most valuable features (“Stories”) first, in order to offer the best Return on Investment to customers. Our certified Scrum Masters manage changes within projects and coach project leaders.
When Statement of Work is available at the beginning of a project, waterfall methodology based on Prince2 is still a good choice!


imaKumo runs its projects with two distinct roles:

  • The Engagement Manager is accountable for end to end customer relationships, project planning, resources planning.
  • The Implementation Leader is responsible for end to end technical choices and for operational management of the consultants’ team.


The StartNow Methodology delivers ServiceNow project management best practices based on experience gathered from thousands of implementations. Five stages guide customers through implementation while a sixth stage focuses on post-implementation adoption of ServiceNow across the organization, continual service improvement and further business transformation. StartNow provides project managers with everything they need to manage a ServiceNow deployment, including a project plan with embedded templates and collateral.