Customer Service Management

Customer Service Management

ServiceNow Customer Service Management is built for the digitally connected service economy.

imaKumo is ServiceNow Gold Services Partner

Visualize the operational health of the products and services in real time
Solve problems permanently through integrated field services, knowledge sharing, product improvements and process changes
Optimize your customer service experience
Model complex customer relationships and contractual obligation
Engage and empower all of your customers
Automate services and publish as catalog items for self-serve

Main features of the Customer Service Management solution :

Smarter customer interaction
Omni‑channel engagement makes it easy to manage complex customer relationships.
Intelligent task assignment
Simply create rules for automatic assignments to the best agent based on criteria such as competence, availability, workload, priority ...
Automatic triggering of alarms
Configure specific alarms triggers based on the type of situation your client encounters in order to automatically alert the affected agent.
Real-time collaboration
Connect and collaborate with experts in other teams

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