Field Service Management

ServiceNow Field Service Management

Increase Productivity and Customer Satisfaction with Integrated Field Service

imaKumo is ServiceNow Gold Services Partner

Increase field productivity
Resolve issues faster with visibility into related asset maintenance history and customer issues
Empower your teams
Make task assignments more interactive with a drag and drop functionality
Drive customer satisfaction
With integrated customer service, provide customer with complete transparency into resolution steps

Main features of the solution :

Use geolocation tracking, auto-dispatch and SLA based mapping of tasks to optimize resolution time
Development of mobility
Mobile enabled agents can quickly view and record information on the go to resolve issues faster.
Trend reports, metrics, and in‑form analytics are available across the entire ServiceNow platform. You’ll have instant access to everything from resource utilization to the number of requests filled by your department.
Customers transparency
Increase customer satisfaction with total transparency with your customers

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